Desktops, PCs, workstations – it’s all in a name.

Provides the basic services to keep the workstations secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages, resolutions implemented quickly, and reductions in time to repair.

Basic Workstation Support Bundle

Service Description
Anti-Virus Management Maintenance of anti-virus software, updates and patches.
User and Workstation Setup Add new users on PC and configure profiles.
OS and Security Patch Management Installation of software updates and patches for OS and mission critical software as needed.
Asset and Inventory Reporting Maintenance of computer hardware inventory and users.
Two On-Site Visits Per Month Included with PC support in case issues cannot be solved remotely.
Remote Support Included with PC support as a first-line rapid response.
Workstation Peripherals, Printers, Scanners, Etc. Assistance with the configuration, general use of attached printers/peripheral equipment.

Add-on Workstation Support Services

Enterprise-class Monitoring, Software and Networking Administration Tools (RMM)
Equipment Turnover
Mission Critical Application Management  (i.e. PeopleSoft, SalesForce, Oracle, Citrix, Siebel, Hyperion, Quickbooks)
Off-site Backup and Recovery
Unlimited on-site support visits
Extended support hours
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