Desktops, PCs, workstations – it’s all in a name.
Provides the basic services to keep the workstations secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages, resolutions implemented quickly, and reductions in time to repair.
Basic Workstation Support Bundle
| Service | Description |
|---|---|
| Anti-Virus Management | Maintenance of anti-virus software, updates and patches. |
| User and Workstation Setup | Add new users on PC and configure profiles. |
| OS and Security Patch Management | Installation of software updates and patches for OS and mission critical software as needed. |
| Asset and Inventory Reporting | Maintenance of computer hardware inventory and users. |
| Two On-Site Visits Per Month | Included with PC support in case issues cannot be solved remotely. |
| Remote Support | Included with PC support as a first-line rapid response. |
| Workstation Peripherals, Printers, Scanners, Etc. | Assistance with the configuration, general use of attached printers/peripheral equipment. |
Add-on Workstation Support Services
| Service |
|---|
| Enterprise-class Monitoring, Software and Networking Administration Tools (RMM) |
| Equipment Turnover |
| Mission Critical Application Management (i.e. PeopleSoft, SalesForce, Oracle, Citrix, Siebel, Hyperion, Quickbooks) |
| Off-site Backup and Recovery |
| Unlimited on-site support visits |
| Extended support hours |