Desktops, PCs, workstations – it’s all in a name.
Provides the basic services to keep the workstations secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages, resolutions implemented quickly, and reductions in time to repair.
Basic Workstation Support Bundle
|Anti-Virus Management||Maintenance of anti-virus software, updates and patches.|
|User and Workstation Setup||Add new users on PC and configure profiles.|
|OS and Security Patch Management||Installation of software updates and patches for OS and mission critical software as needed.|
|Asset and Inventory Reporting||Maintenance of computer hardware inventory and users.|
|Two On-Site Visits Per Month||Included with PC support in case issues cannot be solved remotely.|
|Remote Support||Included with PC support as a first-line rapid response.|
|Workstation Peripherals, Printers, Scanners, Etc.||Assistance with the configuration, general use of attached printers/peripheral equipment.|
Add-on Workstation Support Services
|Enterprise-class Monitoring, Software and Networking Administration Tools (RMM)|
|Mission Critical Application Management (i.e. PeopleSoft, SalesForce, Oracle, Citrix, Siebel, Hyperion, Quickbooks)|
|Off-site Backup and Recovery|
|Unlimited on-site support visits|
|Extended support hours|