AxioTek offers soup-to-nuts IT support.
AxioTek is a professional, personable and affordable managed technology services provider (MSP) and systems integrator with value-adds such as cloud and hosting services.
Our boutique and affordable approach to client services sets us apart from the competition, enabling your focus to remain firmly where it should be – on your clients.
Work with us to craft a custom IT support package that supports your organization’s goals. When you succeed, we succeed.
Basic Support Bundles
Provides the basic services to keep the server secure and help identify problems before becoming critical. Our proactive efforts mean that most problems are identified and resolutions are implemented quickly, resulting in minimal business disruption.
| Service | Description |
|---|---|
| Patch Management | Installation of software updates and patches for OS and mission critical software as needed. |
| Anti-Virus Management | Administration of anti-virus software, updates and patches. |
| Backup Monitoring | Ensure backups complete successfully. |
| Event Log Monitoring and Service Monitoring | Periodic monitoring of events and services for errors. |
| User and Workstation Account Setup | Add new user and workstation accounts on local domain. |
| Server Administration and Optimization | Configuration of the server as needed to ensure peak performance, proactively correct errors. |
| Remote Support | Use of remote connection for fast delivery of services and maintenance. |
Provides the basic services to keep the workstations secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages, resolutions implemented quickly, and reductions in time to repair.
| Service | Description |
|---|---|
| Anti-Virus Management | Maintenance of anti-virus software, updates and patches. |
| User and Workstation Setup | Add new users on PC and configure profiles. |
| OS and Security Patch Management | Installation of software updates and patches for OS and mission critical software as needed. |
| Asset and Inventory Reporting | Maintenance of computer hardware inventory and users. |
| Two On-Site Visits Per Month | Included with PC support in case issues cannot be solved remotely. |
| Remote Support | Included with PC support as a first-line rapid response. |
| Workstation Peripherals, Printers, Scanners, Etc. | Assistance with the configuration, general use of attached printers/peripheral equipment. |
Provides the basic services to keep the network appliances (routers/switches/firewalls) secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages. Resolutions are implemented quickly, resulting in minimal business disruption.
| Service | Description |
|---|---|
| Monitoring and Management | Periodic monitoring of events and services for errors. |
| Software Updates & Security Patch Management | Installation of system updates. |
| Remote Support | Use of remote connection for fast delivery of services and maintenance. |
| Consumer/Residential Class Routers and Switches | Support for non-business class, vendor supported hardware. |
As businesses increasingly migrate to cloud-only services, we take on the responsibilities of your organization’s cloud administration, providing basic services to manage Internet services and applications.
| Service | Description |
|---|---|
| Domain Registrar and DNS Administration | Maintenance of registered public domain names and directory lookup records. |
| Systems Virtualization | Many of our clients’ servers are virtualized allowing for faster and easier management. |
| Microsoft Office 365 | Certified resellers, we can provide new cloud accounts or manage existing cloud accounts. |
By maintaining an MSP contract with AxioTek, we are able to offer the following additional bundled services.
| Item | Description |
|---|---|
| 20% Off Out-of-Scope Services Hours | 20% off of the standard hourly rate for all services not covered in the MSP. |
| End-user Support Ticketing Portal | The portal allows any user in the organization to submit tickets directly to support. |
| Summary Reporting Upon Request | Over time we collect data as to the most common problems and best solutions. Clients may use this data also as needed. |
| Strategic Review of New Third-Party IT Services | Two hours strategic consulting per month on related IT services that impact the organization. |
| IT Subscription Management | Annual IT subscriptions managed by AxioTek within the MSP. Client responsible for annual fee. |