Count on us to manage all of your company’s technology needs. AxioTek Ltd. is a professional, personable and affordable managed technology services provider (MSP) and systems integrator with value-adds such as cloud and hosting services. Our range of IT support includes strategic technology consulting, application development and outsourced management services to businesses in Massachusetts, Rhode Island, Connecticut and beyond. For more than 15 years, we have specialized in supporting human-service non-profits through integration of technology solutions into existing business applications and workflows resulting in increased workplace efficiency for staff and improved outcomes for their clients. AxioTek’s boutique approach to client services sets us apart from the competition, enabling your organization to better compete. When you succeed, we succeed.

Work with us to craft a custom IT support package that supports your organization’s goals. Examples of services include backup monitoring, patch management, user setup, anti-virus monitoring, and end-user training.

SERVER SUPPORT SERVICES
Provides the basic services to keep the network appliances (routers/switches/firewalls) secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages, resolutions are implemented quickly, and resulting in minimal business disruption.  

BASIC SERVER SUPPORT BUNDLE DESCRIPTION
Patch Management Installation of software updates and patches for OS and mission critical software as needed.
Anti-Virus Management Administration of anti-virus software, updates and patches.
Backup Monitoring Ensure backups complete successfully.
Event Log Monitoring and Service Monitoring Periodic monitoring of events and services for errors.
User and Workstation Account Setup Add new user and workstation accounts on local domain.
Server Administration and Optimization Configuration of the server as needed to ensure peak performance, proactively correct errors.
Remote Support Use of remote connection for fast delivery of services and maintenance.

WORKSTATION SUPPORT SERVICES
Provides the basic services to keep the workstations secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages, resolutions implemented quickly, and reductions in time to repair.  

BASIC WORKSTATION SUPPORT BUNDLE DESCRIPTION
Anti-Virus Management  Maintenance of anti-virus software, updates and patches.
User and Workstation Setup  Add new users on PC and configure profiles.
OS and Security Patch Management  Installation of software updates and patches for OS and mission critical software as needed.
Asset and Inventory Reporting  Maintenance of computer hardware inventory and users.
Two On-Site Visits Per Month Included with PC support in case issues cannot be solved remotely.
Remote Support Included with PC support as a first-line rapid response.
Workstation Peripherals, Printers, Scanners, Etc. Assistance with the configuration, general use of attached printers/peripheral equipment.

NETWORK SUPPORT SERVICES
Provides the basic services to keep the network appliances (routers/switches/firewalls) secure and help identify problems before becoming critical. Our proactive efforts mean a reduction in system outages, resolutions are implemented quickly, and resulting in minimal business disruption.  

BASIC NETWORK SUPPORT BUNDLE DESCRIPTION
Monitoring and Management Periodic monitoring of events and services for errors.
Software Updates & Security Patch Management Installation of system updates.
Remote Support Remote support.
Consumer/Residential Class Routers and Switches Support for non-business class, vendor supported hardware.

HOSTING AND CLOUD MANAGEMENT SERVICES
As businesses increasingly migrate to cloud-only services, we take on the responsibilities of your organization’s cloud administration, providing basic services to manage Internet services and applications.

BASIC HOSTING AND CLOUD SUPPORT BUNDLE DESCRIPTION
Domain Registrar and DNS Administration Maintenance of registered public domain names and directory lookup records.
Systems Virtualization Many of our clients’ servers are virtualized allowing for faster and easier management.
Microsoft Office 365 We resell and manage your cloud accounts.

ADDITIONAL BENEFITS
By maintaining an MSP contract with AxioTek, we are able to offer the following additional bundled services.

ITEM DESCRIPTION
20% Off Out-of-Scope Services Hours Current rate after 20% discount rate is $120/hour.
End-user Support Ticketing Portal The portal allows any user in the organization to submit tickets directly to support.
Summary Reporting Upon Request Over time we collect data as to the most common problems and best solutions. Clients may use this data also as needed.
Strategic Review of New Third-Party IT Services AxioTek will advise on any other IT related service that impacts the organization, a virtual CIO role.
IT Subscription Management Annual IT subscriptions managed by AxioTek within the MSP. Client responsible for annual fee.

Contact us for details.